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One or more types failed to load. Please refer to the upgrade log for more details.Sharepoint 2013 creating site collection

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hi, am having an issue when creating a site collection in SP 2013. when i create a site collection it says

Sorry, something went wrong

One or more types failed to load. Please refer to the upgrade log for more details.

Correlation ID: 968ce09b-49c3-707d-93ec-13ab6698a620

 and when i go to view all site collections i can see the new site, but it is orphoned. i cant access that site and i cant delete that. i tried creating another web application. and it does the same thing with it.

any help would be appreciated.

thanks


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