Lets say I have two group of approvers, Group A, and Group B.
(1) When a task is assigned to an approver from Group A , it shouldn't escalate, but just send over due reminders (daily).
(2) And if the task was assigned to an approver from Group B, the task should get escalated after overdue has passed.
In my SharePoint designer 2010 approval process within the "When a Task Expires" the scenario number (1) works perfectly fine, i.e. the workflow keeps reminding the approver via email after the due date has passed.
for the scenario (2) the workflow escalates (reassigns) the task to a specified person - Perfectly fine, the task is assigned to the new person and the workflow moves on.... HOWEVER after reassigning the task the workflow do not send the overdue reminders any more on daily basis. Please Suggest what could be going wrong? Many Thanks.