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Cannot edit metadata

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Hello there, for some reason when I open a new document using a custom Content Type, it does not display the text it should in the document properties .My colleagues all work fine and they can edit or input the data. There is also defaulted data that isn't displayed. I have reinstalled Office and still get this below behaviour. What would cause this? Anyone know how to fix this? 

It shows a '-' kind of symbol in the document property (metadata).


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