I have a simple Word document in a folder on SharePoint in Office 365. I wanted to update that document but on checkout I get
"The file ... is locked for shared use by user@domain". The user in the mail switches to whoever is logged in. The problem happens with both a regular account and SharePoint admin account.
On trying to Edit Properties -> Delete Item I get
"Sorry, something went wrong
The specified file is read only. (Exception from HRESULT: 0x80071779)"
On trying to right click and delete I get
"Error
The file is currently checked out or locked for editing by another user. "
I checked compliance - its Not on Hold or subject to retention. Nobody else has it checked out.
What beats me is why can't an account with admin permissions delete the file. It can't even delete the folder in which this file is. On trying to Delete the folder it gives
"Error
Cannot complete this action.
Please try again."
and the links to
"Troubleshoot issues with Microsoft SharePoint Foundation." generated as part of the error messages are broken.
I spent 1hr already with a Microsoft Service Rep and he tried many things including using the Explorer view to delete stuff, and moving the document to another library etc. but wasn't able to delete it. With explorer one gets the illusion that the document or folder is deleted but it comes right back on its own.