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Filename is too long but only in Explorer view

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One of our users is having a problem in SharePoint with creating new folders. If she creates the folder in the standard view, it works. If she creates the folder in Explorer view, it also works, but only if she keeps the default "New Folder" name. If she changes the name to anything else, including something with just one character, like "a," she gets the following error: "The filename you specified is not valid or too long."

If I try these exact same steps from any other computer, there are no problems. Also, she gets this error regardless of which SharePoint library she's in or how far into a directory she is. Any ideas on what could cause an issue like this? Rebooting also does not help. Thanks.


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