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Sharepoint 2013 Error Exporting Design Package

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HI

We had our 3rd party design team make some changes to our masterpage and we are trying to create a design package to import into the other site collections. However when we try and create the package we get the following error:

in the logs we get this error

09/05/2013 09:22:33.68  w3wp.exe (0x06A8)                        0x1AA0 Web Content Management        Publishing                     ag7vj High     Design Package Export: an error occurred while exporting design 'XXXXXXXX' at web XXXXXXXX. Error: Error generating solution files in temporary directory. Stacktrace:    at Microsoft.SharePoint.SPSolutionExporter.ExportWebAsSolution()     at Microsoft.SharePoint.SPSolutionExporter.ExportWebToGallery(SPWeb web, String solutionFileName, String title, String description, ExportMode exportMode, Boolean includeContent, String workflowTemplateName, String destinationListUrl, Action`1 solutionPostProcessor, Boolean activateSolution)     at Microsoft.SharePoint.Publishing.DesignPackage.<>c__DisplayClassc.<Export>b__b()     at Microsoft.SharePoint.SPSecurity.<>c__DisplayClass5.<RunWithElevatedPrivileges>b__3()     at Microsoft.SharePoint.Utilities.SecurityContext.RunAsProcess(CodeToRunElev... 40f63f9c-c247-803d-353b-bf576c214fac

09/05/2013 09:22:33.68* w3wp.exe (0x06A8)                        0x1AA0 Web Content Management        Publishing                     ag7vj High     ...ated secureCode)     at Microsoft.SharePoint.SPSecurity.RunWithElevatedPrivileges(WaitCallback secureCode, Object param)     at Microsoft.SharePoint.SPSecurity.RunWithElevatedPrivileges(CodeToRunElevated secureCode)     at Microsoft.SharePoint.Publishing.DesignPackage.Export(SPSite site, String packageName, Boolean includeSearchConfiguration)     at Microsoft.SharePoint.Publishing.Internal.CodeBehind.DesignPackageExport.<ButtonExport_Click>b__0(SPLongOperation longOperation) 40f63f9c-c247-803d-353b-bf576c214fac

They had previously made changes and created a package successfully twice before. But now it fails, we haven't made any changes to the server (apart from the last round of windows updates). Server is running Windows 2012.

thanks

Mark


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