I am trying to troubleshoot one of our employee's issue with their Sharepoint. Basically when he tries to access our sharepoint through his browser by going to https://sharepoint.companyname.com, after he puts his credential in it just displays a blank page he said. Refreshing page did not work, and so as clearing the cache.
He is trying to access this from his home internet, and I tried to login to my sharepoint at home as well but the page displays just fine. He also said he barely uses it, but he have used it before when he was in the office just fine. He's the only one having this issue so I know it could be local to his machine or his home network. He was able to display the page just fine before so I'm not too sure what's preventing the page from displaying after correctly inputting his credentials.
I tried researching the web but can't find the exact the same scenario, basically it prompts him to input his credentials just fine but after that it would not display the page. Just keep in mind that it USED to display just fine, not too sure what has change. Could be his home network? Can you guys help me where to begin troubleshooting thanks.
