We are in the process of deploying sharepoint 2013 with office web apps have it working for the most part. We are running into an issue with office web apps when you open a document in sharepoint that was from a template and had restrict editing turned on. With this turned on, when we upload a document to Sharepoint and try to view it and comes up with an error “sorry, word web app ran into a problem opening this document. To view this document please open it in Microsoft Word”.
When I click on Open in word, it gives me a webpage cannot be displayed page with ms-word:ofv|u|https://intranet.domain.com/......
When I go in and copy all the text and insert it into a new document, it gives me the sorry, word web app ran into a problem opening this document. To view this document please open it in Microsoft Word”. When I click on open in word a new pop up comes up with “We’re opening your document in Microsoft Word…” with two options – “My document opened successfully close word web app” and Did you run into issues with edit in word web app” When I click edit and word web app the document opens successfully in word web app.
When you upload a normal word document and try to open it, the document opens fine in office web apps. I'm using office 2007 on my laptop if that makes a difference.
I looked through the uls logs and nothing stood out for this issue. Please let me know if you have any thoughts or need additional information.
Thanks, Scott